Refund policy

At Meinara, we want you to love every piece you choose. Please read our return and refund policy carefully before placing your order.

Change of mind returns

We accept change of mind returns within 14 days of delivery, provided the item is:

• Unworn and unused
• In its original condition
• In its original packaging
• Returned with proof of purchase

For hygiene reasons, earrings cannot be returned for change of mind unless they are faulty.

Customers are responsible for return shipping costs for change of mind returns. Original shipping fees are non-refundable.

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.

Faulty or damaged items

If your item arrives faulty, damaged, or not as described, please contact us as soon as possible at hello@meinara.com.au with:

• Your order number
• A clear photo or video of the issue
• A short description of the problem

If the item is confirmed to be faulty, we will offer a suitable remedy in line with Australian Consumer Law, which may include a repair, replacement, or refund.

Items not eligible for return

We do not accept returns for:

• Earrings for change of mind or hygiene reasons
• Items that have been worn, used, damaged, or altered after delivery
• Items damaged due to misuse, improper care, or normal wear and tear
• Sale or clearance items, unless faulty
• Gift cards

Jewellery care

Our jewellery is designed for everyday wear, however care will help extend the life of each piece. Please avoid harsh chemicals, perfumes, lotions, chlorine, and abrasive surfaces. Store jewellery separately when not in use.

How to start a return

To request a return, please email:

hello@meinara.com.au

Please include your order number and reason for return. Returns sent without approval may not be accepted.

This policy does not limit your rights under Australian Consumer Law.